Starbucks & Peet’s – Compare & ContrastWe used to have this horrible expression ‘Eating your own dogfood“.
Category: Product Management
The eFax experience
Email, Adobe’s PDF, messaging and devices like the Fujitsu Scansnap make fax – plus the fax spam that I get – a medium of the past…. Maybe eFax has a nice ‘annuity’ revenue I stuck with eFax for the same reason many customers do with such services: – it was easier to just renew than to fill in complex forms about the spam, or to cancel for that odd time when I DID use fax.
Amazon – Why not Comment on Service
As regular readers will know, I’m an avid customer of Amazon I love the books section and buy most from there. I do however, buy other things through merchants there form time to time.As you may know, the buyer is asked to comment on the purchase after the event.
Tracks Are Dangerous!!!
I’m a fan of Michael Robertson – I subscribe to his ‘Michael’s Minute’ and admire his drive to break the status quo and agree with many of his articles. Interestingly, as I realize when writing this, I have subscribed to only a few of his companies services and not stuck with them, why is that?
Amazon Unbox – Copyright really does rule?
I have talked before about Amazon’s Unbox movie download service – primarily about the usabilty of the service at the Amazon end – before…. Once you start to watch the download, it’s available for 24 hours to watch as often as you wish (one niggle, it’s actually 24 hours minus the running time of the movie).
Amazon’s Unbox and Tivo
I’m on The Tivo subscriber’s email list and they recently sent out a notification that I could now download from Amazon’s Unbox and have the program show up on my Tivo.Sounded good!… Boy was I wrong!Whilst I have always liked Amazon – and spend a significant amount of money there each year – their new services lack the ease of use and intuitiveness that I have come to love.
Sometimes cries are heard….
In my new non-corporate life I spend two days a week making a living as a photographer and fine artist (links are on the right of the page). That’s the theory anyway!I purchased an essential tool at the end of last year, Epson’s new 3800 Pro printer.
When you have a choice……
The email arrives and gives a working alternative, so I have my working product and have used it ever since.My request to the Rbrowser support (it looks like a single individual) and get the most amazing response:”Written by Vendor:U3293 Robert Vasvari at 22.214.171.124 on 15 Nov 2006 13:53:03Sir, you have agreed to the license terms before purchase…. When you bought the license it was explained to you on the confirmation page that SPAM filters often eat the license email, so if you do not get it on the same day, please alert us and we will resend it to you.To request a refund now is against the license terms you have agreed to, and it is grossly unfair, it amounts to an attempt to steal the software.