Amex deserve their repution

Once again, I’m reminded that people are the most obvious – perhaps the most critical – touchpoint an organization has with its customers.I opened my new ‘upgraded’ Amex card today, to discover that the card had a new account number on it…. But the hassle of changing all the places and payments that are registered to my old account number was just too daunting.With a heavy feeling of dread, I call the customer service number.

Bait and Switch at its worst….

Whilst quality is OK on my MacBook, I wanted the best I could get on business calls, and that means a handset. I researched and USRobotics do a USB handset AND – critically – provide Mac compatible drivers – most manufacturers don’t.So I order the handset via Amazon – it’s actually a merchant called Amperor Direct, but no matter.